Shipping Policy – SHOPTHEROOTS LLC
At SHOPTHEROOTS LLC, we are dedicated to delivering your hair extensions quickly, safely, and reliably. This Shipping Policy outlines how orders are processed, fulfilled, and shipped.
1. Order Cut-Off Time
Orders placed before 5:00 PM (MST) on business days are processed the same day.
Orders placed after this time will be processed on the next business day.
2. Processing Time
All standard hair extensions require 1–2 business days for processing.
This includes inspection, quality checks, and secure packaging to ensure your products arrive in perfect condition.
3. Custom or Personalized Orders
For custom or personalized hair extension orders, fulfillment may take up to 14 business days.
This ensures every item meets our high standards of quality and craftsmanship.
4. Shipping Time
Once your order is processed, delivery within the United States typically takes:
Standard Shipping: 5–7 business days
Shipping times may vary depending on your location and the carrier.
5. Shipping Methods
We partner with reliable U.S. carriers to ensure safe and timely delivery.
A tracking number will be emailed to you as soon as your order ships.
6. Shipping Costs
We offer free shipping on all U.S. orders. No additional charges will be applied at checkout.
7. Order Tracking
You can track your shipment using the tracking number provided via email on the carrier’s website.
8. Shipping Delays
Occasional delays may occur due to weather, high order volume, or carrier-related issues.
If your order experiences a significant delay, we will notify you promptly.
9. Incorrect or Incomplete Addresses
Please verify your shipping details before placing an order.
SHOPTHEROOTS LLC is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
10. International Shipping
Currently, we only ship within the United States.
11. Contact for Shipping Questions
For assistance with shipping or order status, contact us:
📧 Email: support@shoptheroots.store
📞 Phone: +1 (859) 273-0122
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)